Need urgent help? Â
Call 1-800-GAMBLER or text “SUPPORT” to 53342 for free, confidential support in California. Across the US call the National Problem Gambling Helpline on 1-800-522-4700.
Privacy Policy
Effective Date: 01.03.26
1. Information We Collect
We may collect the following categories of information:
- Identifiers and contact information (e.g., name, email address, phone number) if you choose to provide them.
- Account or registration information (e.g., event registration details; preferred display name).
- Communications (e.g., questions submitted, emails/messages to SBS, customer support interactions).
- Device and usage data (e.g., IP address, browser type, pages viewed, approximate location derived from IP, referring URLs).
- Payment information (if you donate or purchase subscriptions), processed by third-party payment processors; SBS typically receives limited transaction details (e.g., confirmation, amount, and contact info you provide).
- Sensitive information: SBS does not ask for medical records or formal clinical history on the website. However, you may voluntarily share sensitive information in a message or live session. Please avoid sharing information you do not want collected or recorded.
2. How We Use Information
We may use information to:
- Provide and operate the website, live streams, and resources you request.
- Register you for events and deliver joining instructions and reminders.
- Respond to inquiries and questions submitted by the public.
- Improve website performance, user experience, and content effectiveness.
- Send updates, educational content, and announcements (you can opt out at any time).
- Protect safety, prevent fraud or abuse, and enforce our terms and community standards.
- Comply with legal obligations.
3. Cookies, Analytics, and Similar Technologies
We may use cookies, pixels, and analytics tools to understand site usage and improve performance. You can control cookies through your browser settings and, where available, our cookie preferences banner.
4. How We Share Information
We may share information with:
- Service providers who help us operate (e.g., website hosting, email, analytics, webinar/event platforms such as Zoom).
- Payment processors to process donations/subscriptions (SBS does not store full payment card numbers).
- Professional advisors (e.g., legal, accounting) as needed.
- Authorities or others when required by law or to protect rights, safety, and security.
- With your direction or consent (e.g., when you request referral information).
5. Data Security & Retention
We use reasonable administrative, technical, and organisational measures designed to protect information. No system is 100% secure. We retain information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.
6. Your Choices
You can:
- Opt-out of marketing emails using the unsubscribe link.
- Request access, correction, or deletion of information where applicable.
- Limit what you share in questions or live sessions; consider using a non-identifying display name.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have rights to request information about the personal information we collect, use, and disclose; to request deletion or correction; and to opt out of certain sharing where applicable. To submit a request, contact us at the email address below. We may need to verify your identity.
Notice at Collection (Summary): At or before the point of collection, we provide notice of the categories of personal information collected and the purposes for which they are used. This Privacy Policy serves as our Notice at Collection for website interactions, along with any just-in-time notices shown on forms.
8. Children’s Privacy
SBS is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
9. Third-Party Links
Our website may link to third-party sites (e.g., treatment directories, support tools). Their privacy practices are governed by their own policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date.
11. Contact Us
2525 W Washington Blvd
Los Angeles
California
90018